Express Worldwide Shipping

Data privacy

Collection, storage, and erasure of personal data as well as type and purpose of their use for data privacy:

a) When visiting the website:

When visiting our website,, the browser you are using on your terminal device automatically sends information to the server of our website. This information will be temporarily stored in a so-called log file.

The following information will be recorded without your intervention and stored until automated deletion.

  • IP address of the requesting computer,
  • Date and time of access,
  • name and URL of the file accessed,
  • website from which access has been made (Referrer-URL),
  • the browser used and, if applicable, your computer’s operating system, and your access provider’s name.

We will be processing the above-mentioned data for the following purposes:

  • ensuring a smooth connection of the website,
  • ensuring comfortable use of our website,
  • evaluation of system security and stability,
  • for other administrative purposes.

The legal basis for data processing is GDPR sec. 6 para 1 lit. f. Our legitimate interest follows from the purposes listed above for data collection. In no case will we be using the collected data for the purpose of drawing conclusions about you.

b) When using our contact form:

For questions of any kind, we offer you the opportunity to contact us via a form provided on our website. Your name, a valid email address, and your request (“message”) are required so that we know who sent the request and that we will be able to process it. Other information may be given voluntarily. Data privacy will be protected while the personal data collected for using our contact form will be erased after completion of your request.

c) When subscribing to newsletter:

If you explicitly subscribe to the newsletter, we will use your email address to regularly send you our newsletter. For receiving our newsletter, an e-mail address is sufficient.

If at all, your data will only be passed on to third parties for the technical handling of the newsletter dispatch via a service provider working in compliance with data protection regulations. You can unsubscribe at any time, for example via the link “email preferences” at the end of each newsletter. Alternatively, you can unsubscribe at any time by sending an email to

d) Customer account registration data:

Within the order process you have the opportunity to set up a customer account with us. Your address data including e-mail address and orders are stored here. All you have to do the next time you order is enter your e-mail address and a password. The Password must be kept secret.

e) Order and payment data:

For the acceptance, handling and execution of your order, your data will be forwarded to service providers, e.g., the carrier of the goods, if necessary.

Payment data is collected in encrypted form and used solely to process the corresponding transaction. Except in the case of purchase on account, we do not have any knowledge of or access to the bank and credit card data. The processing is carried out solely by the corresponding service provider.

As a registered customer you can choose the option “Save payment data” in the order process. The secure and easy storage of sensitive credit card data is done via an “alias” (token) on your customer account for later purchases.
Under “My customer account” >> “My payment data” you can manage or erase the stored information. If you do not wish to deposit a credit card in your profile, you can also enter the data again with each order.

f) Erasure of data:

To ensure data privacy, your data stored by us will only be kept for as long as it is required.

The data of the customer account will remain stored until you cancel the account. Without a customer account the order data remain stored until completion of the order.
The data will be erased unless there are legal storage obligations to keep it. Data that we need to complete outstanding tasks or to assert our rights and claims, as well as data that we must keep in accordance with legal requirements, are excluded from erasure. In this case, the data is blocked for further processing.

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