SHIPPING
This Shipping and Return Policy outlines the terms and conditions related to the delivery and return of products purchased from our website.
Shipping Locations:
Flâneri offers shipping to various locations worldwide. During the checkout process, you will be prompted to enter your delivery address, and our system will display the available shipping options for your location.
Delivery Timeframes:
The estimated delivery time for your order will be provided during the checkout process. Please note that delivery times may vary based on your location, product availability, and the shipping method chosen. While we strive to deliver your order within the estimated timeframe, unforeseen circumstances or external factors may cause delays. Below are the estimated time of delivery to various countries:
- Finland, Sweden, Norway, and Denmark: 2-5 days
- Rest of Europe: 4-8 days
- Rest of the World: 7-14 days
Shipping Methods:
Flâneri partners with reliable and reputable shipping carriers to ensure timely and secure delivery of your orders. The available shipping methods may include standard shipping, express shipping, and any other applicable options. The specific shipping methods available for your location will be displayed during the checkout process.
Shipping Costs:
Shipping costs will be calculated based on your selected shipping method and delivery address. The exact shipping charges will be displayed during the checkout process, and they may vary depending on the weight, size, and destination of the products.
Order Processing Time:
Once your order is placed and payment is confirmed, our team will process and pack your items for shipment. Order processing time may vary depending on product availability, but we aim to ship all orders within 24 h.
Order Tracking:
Flâneri provides order tracking information for all shipped orders. After your order is dispatched, you will receive an email with a tracking number and instructions on how to track your package’s delivery status.
Incomplete or Incorrect Addresses:
It is essential to provide accurate and complete delivery information during the checkout process. Flâneri will not be responsible for delays or non-delivery caused by incomplete or incorrect addresses provided by the customer. Please ensure to double-check your delivery address before finalizing your order.
Delivery Attempts:
The shipping carrier will make reasonable attempts to deliver your package to the provided address. If the carrier is unable to deliver the package, a delivery attempt notice may be left, and you may need to arrange for redelivery or pick up the package from a designated location based on the carrier’s policies.
Customs and Import Duties:
For international orders, customs duties, taxes, and import fees may apply upon entry into your country. These charges are the responsibility of the recipient. Flâneri is not responsible for any customs or import duties that may be incurred.
Shipping Restrictions:
Some products may have shipping restrictions based on local regulations and carrier policies. In such cases, Flâneri will display any shipping restrictions during the checkout process.
Delayed or Lost Shipments:
In the event of a delayed or lost shipment, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue promptly.
Changes to Shipping and Delivery Policy:
Flâneri reserves the right to modify or update this Shipping and Delivery Policy at any time. Changes will be effective upon posting on the website. Please review this policy regularly for any updates.
RETURN
We offer a hassle-free 14-day return policy calculated from the time of the receipt of the product. Items that are returned must be unworn, in their original packaging, and with their original tags still attached. The customer bears the full responsibility of paying all costs related to return shipping.
To initiate the return process, please send an email request to info@flaneri.fi.
When returning items from outside the EU, make sure to state ‘RETURNED GOODS’ prominently at the top of the returns address and declare them as “returned goods” to the courier/postal service. Doing so will prevent returns from being delayed by EU customs and incurring additional charges. If your return does incur additional charges, these will be deducted from the refund. At this time, all customers returning products will be responsible for paying their shipping costs and should consider using a trackable shipping service or purchasing shipping insurance.
In the event of a customer receiving a wrong item by mistake, or one with defects, Flâneri will cover return shipping.
For hygiene reasons, products such as perfumes, cosmetics, and jewelry cannot be returned once opened, used, or worn.
Always consult our return policy before placing orders.
Once your return is received, inspected, and approved, you will receive an email from us notifying you that the refund has been processed and that the credit will be applied to the original method of payment. Card refunds may take up to 10 business days for your bank to complete. This can vary between card issuers, and we are unable to influence this.
Our stock is limited. If you would like to exchange an item in your order or replace an item that is defective or damaged, please send an email to info@flaneri.fi so that we can reserve the requested item and advise on the return procedure.
